JLang Designs Privacy Policy

1. Introduction

JL Designs ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our social media management platform and services (collectively, the "Service").

By using the Service, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when using our Service:

• Account Information: Name, email address, password, company name
• Profile Information: Business details, industry, target audience, brand information
• Payment Information: Billing address, payment method details (processed securely by Stripe)
• Content: Social media posts, videos, captions, images you create or upload
• Communications: Messages, support requests, feedback you send to us

2.2 Third-Party Platform Credentials

When you connect third-party platforms (TikTok, Facebook, LinkedIn) to our Service, we collect:

• API Credentials: API keys, access tokens, refresh tokens
• Platform Account Information: Account IDs, profile information as permitted by the platform
• Posting History: Records of posts made through our Service

We store these credentials securely and encrypted. We only use them to perform actions you explicitly authorize, such as posting content to your social media accounts.

2.3 Automatically Collected Information

When you use our Service, we automatically collect:

• Usage Data: Pages visited, features used, time spent, actions taken
• Device Information: IP address, browser type, operating system, device identifiers
• Log Data: Access times, error logs, performance data
• Cookies and Tracking: Session data, preferences, authentication tokens

2.4 Information from Third Parties

We may receive information from:

• Social Media Platforms: Analytics data, post performance metrics
• Payment Processors: Payment confirmation, billing information
• Service Providers: Analytics tools, customer support platforms

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Delivery

• Create and manage your account
• Provide access to Service features
• Generate and post social media content
• Schedule and automate posts to third-party platforms
• Process payments and manage subscriptions

3.2 Service Improvement

• Analyze usage patterns and trends
• Improve Service functionality and user experience
• Develop new features and capabilities
• Optimize content generation algorithms

3.3 Communication

• Send service-related notifications and updates
• Respond to your inquiries and support requests
• Send important account or security alerts
• Provide product updates and feature announcements (with your consent)

3.4 Security and Compliance

• Detect and prevent fraud and abuse
• Maintain security and integrity of the Service
• Comply with legal obligations
• Enforce our Terms of Service

4. Information Sharing and Disclosure

We do not sell your personal information. We share your information only in the following circumstances:

4.1 With Your Consent

We share information when you explicitly authorize us to do so, such as posting content to your social media accounts.

4.2 Third-Party Service Providers

We share information with service providers who help us operate:

• Cloud Hosting: Google Cloud Platform (data storage and processing)
• Payment Processing: Stripe (payment transactions)
• Authentication: Firebase (user authentication)
• Analytics: Usage analytics and monitoring tools
• Customer Support: Support ticket management systems

These providers are contractually obligated to protect your information and use it only for specified purposes.

4.3 Social Media Platforms

We share content and data with TikTok, Facebook, and LinkedIn as necessary to post content on your behalf. This sharing is governed by each platform's API terms and your authorization.

4.4 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal process or government requests
• Enforce our Terms of Service
• Protect the rights, property, or safety of JL Designs, our users, or the public
• Detect, prevent, or address fraud, security, or technical issues

4.5 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change and provide options regarding your information.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: Data encrypted in transit (TLS/SSL) and at rest
• Access Controls: Strict access controls and authentication requirements
• Secure Storage: API credentials stored with encryption
• Regular Audits: Security assessments and vulnerability testing
• Monitoring: Continuous monitoring for suspicious activity

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to:

• Provide the Service to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

When you close your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law or for legitimate business purposes.

7. Your Rights and Choices

You have the following rights regarding your personal information:

7.1 Access and Portability

You can access and download your personal information through your account settings or by contacting us.

7.2 Correction and Update

You can update your account information at any time through your account settings.

7.3 Deletion

You can request deletion of your account and personal information by contacting us at support@jlangdesigns.com.

7.4 Opt-Out

You can opt out of marketing communications by clicking unsubscribe in our emails or adjusting your notification preferences.

7.5 Cookie Management

You can control cookies through your browser settings. Note that disabling cookies may affect Service functionality.

8. Children's Privacy

Our Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn we have collected information from a child under 18, we will delete it promptly.

If you believe we have collected information from a child under 18, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside your country, where data protection laws may differ. By using the Service, you consent to the transfer of your information to the United States and other countries where we operate.

We take appropriate safeguards to ensure your information receives adequate protection in accordance with this Privacy Policy.

10. Third-Party Links and Services

Our Service may contain links to third-party websites and services (TikTok, Facebook, LinkedIn) that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at support@jlangdesigns.com.

12. GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

Our legal basis for processing your data includes: contract performance, legal obligations, legitimate interests, and your consent where required.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on this page
• Updating the "Last Updated" date
• Sending an email notification for significant changes
• Displaying a notice in the Service

Your continued use of the Service after changes are posted constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

15. TikTok-Specific Privacy Information

When you connect your TikTok account to our Service:

• We only access data necessary for posting content you create through our Service
• We do not access your TikTok messages, contacts, or viewing history
• We do not share your TikTok data with third parties except as required for Service functionality
• You can revoke our access to your TikTok account at any time through TikTok's settings
• We comply with TikTok's Developer Terms of Service and API policies

For more information about TikTok's data practices, please visit TikTok's Privacy Policy.